Assure
Insights for every conversation
Assure evaluates 100% of interactions for accuracy, empathy, and outcomes — giving leaders the visibility they need to coach smarter and drive performance.
The problem
Assure gives you full visibility into every conversation.
By analyzing 100% of interactions, Assure transforms QA from a reactive process into a continuous learning cycle — helping agents perform better, faster.
Every interaction, fully analyzed
By turning conversation data into actionable insights, Assure helps raise quality scores, reduce escalations, and improve customer satisfaction at scale (without adding headcount).
Evaluate every conversation
Analyze tone, empathy, protocol, and outcomes from every conversation to reveal the behaviors that directly affect customer experience and performance.
Fair, reliable scoring for every team
Assure uses AI-driven scoring models to ensure consistency across reviewers, regions and time zones, so performance data stays accurate and comparable.
Import your existing rubrics or evaluation forms to align QA with your organization’s standards.
Turn feedback into improvement
Assure makes it easy to turn insights into action. Supervisors can pinpoint opportunities, collaborate across teams, and share clear, constructive feedback in one place
Easy-to-understand dashboards
Clear dashboards and detailed explanations let you see what’s working, and where to focus next.
Performance snapshots
See each agent’s strengths, challenges, and recent trends instantly.
Integrated feedback loops
Close the gap between training and performance with in-platform notes, follow-ups and coaching prompts.
Studio
Generate scoring
models and evaluations
in seconds
Input your rubric, policy, or criteria, and Studio builds clear, consistent frameworks your teams can measure and refine over time.
Prepare
Prepare teams for the conversations that matter most
Hyper-realistic simulations help teams practice with confidence, ensuring what’s taught in training translates to real performance.
Security and compliance that exceed your standards
Your data (and your conversations) are safe with us. ReflexAI meets the highest global standards, including SOC 2, HIPAA, GDPR and HITRUST.
