ReflexAI for
Contact Centers
Answer every call with clarity and care
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Real customer service calls don’t follow a script — so why should your training? ReflexAI helps you improve your team’s communication skills with AI-driven roleplays and automated QA.
Help contact center agents connect with customers and deliver measurable results
Develop core communication skills
Train new hires with lifelike simulations that mirror the calls, chats, and emails they’ll face on day one.
Ensure consistency at scale
Standardize training and QA across teams, languages, locations, and BPO partners.
Make empathy measurable
AI-powered scoring shows agents not only what they said, but how they made customers feel.
Improve performance with real data
Close coaching gaps using insights drawn from 100% of interactions — not just random samples.
Support smarter hiring decisions
Use hiring simulations to evaluate candidate communication skills before they join your floor.
