ReflexAI combines human-centered design with enterprise-grade defense. Our systems, processes, and policies are built to protect every conversation, every simulation, and every user.
Why Rely on ReflexAI?
Proven in high-stakes, sensitive environments
From crisis response to healthcare, ReflexAI operates where security and privacy are non-negotiable.
Independently audited
ReflexAI undergoes third-party audits beyond requirements for compliance frameworks
Layered protection
Infrastructure, product, and operational defenses work in concert to guard data and system integrity.
Regulatory readiness
Aligned to HIPAA, SOC 2, HITRUST, ISO 27001, and GDPR — with controls continuously reviewed and updated.
ReflexAI’s security program is built across multiple layers, from the physical infrastructure that powers our products
to the governance that keeps them accountable.
Infrastructure security
Access & authentication
Unique credentials, SSH key management, and enforced multi-factor authentication (MFA) support a zero-trust approach across production systems.
Network defense
Firewalls, segmentation, and intrusion detection systems isolate environments and prevent unauthorized network access.
Encryption & key control
Data in transit and at rest is encrypted; encryption keys are managed through a dedicated KMS and restricted to authorized users with a defined business need.
Monitoring & maintenance
Logs, performance data, and firewall configurations are continuously monitored through a SIEM to maintain uptime and security integrity.
Organizational security
People & policies
Employees and contractors sign confidentiality and conduct agreements, complete background checks, and acknowledge security policies annually.
Training & awareness
Across all teams and roles, all ReflexAI team members complete training on cybersecurity, privacy, and AI ethics.
Asset & device management
A formal inventory of production assets is maintained, with mobile device management (MDM) and encryption enforced on all portable media.
Operational safeguards
Anti-malware protection, visitor access controls, and asset-disposal procedures follow industry best practices.
Product security
Encryption & data protection
Customer data is encrypted at rest and in transit, stored in isolated databases, and secured with a dedicated key management system.
Testing & validation
Independent penetration testing is conducted at least annually; remediation plans are tracked through completion.
Monitoring & assessment
Continuous vulnerability scanning, system monitoring, and annual control self-assessments verify that safeguards remain effective.
Secure SDLC
Our development lifecycle embeds security reviews, threat modeling, and dependency checks in every build across all products and features.
Internal security procedures
Governance & oversight
Board-level briefings on cybersecurity risk, documented charters, and executive accountability for information-security controls.
Risk & vendor management
Annual risk assessments, formal risk-management programs, and ongoing third-party or vendor security reviews.
Incident response & continuity
Documented plans for incident response, business continuity, and disaster recovery, including extensive tabletop exercises.
Policies & access control
Formal access reviews, configuration management, and defined management roles ensure consistent control operation.
Documentation
Privacy Policy
Details how ReflexAI collects, stores, and protects personal data including retention periods, user rights and data subject requests.
Subprocessors List
A complete, publicly maintained list of ReflexAI’s third-party service providers, including the nature of their services and applicable data protections.
Security Policies & Reports
Access ReflexAI’s core security documentation — including our Cryptography Policy, Incident Response Plan, Business Continuity & Disaster Recovery Plan, and Security Controls Overview.
Enterprise Terms & DPA
Outlines our contractual obligations to customers, including breach notification procedures, data usage limitations and security commitments.
